Refund policy
At DarulKanz.com, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you may request a return or refund in accordance with the policy below.
1. Return & Refund Timeline
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You may return a product or request a refund within 7 days of receiving your order.
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Requests made after 7 days will not be eligible.
2. Eligibility for Returns
To qualify for a return or refund:
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The item must be unused, unopened, and in its original packaging.
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Proof of purchase (invoice or order confirmation) must be provided.
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Perishable or opened food products cannot be returned due to health and safety reasons, unless the item was damaged or incorrect at delivery.
3. Damaged or Wrong Products
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If you receive a damaged, defective, or wrong item, please contact us immediately with photos or proof of the issue.
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We will arrange a replacement or full refund at no extra cost.
4. Refund Process
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7 business days to your original payment method (or via bank transfer for Cash on Delivery orders).
5. Return Shipping
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Customers may be responsible for return shipping costs unless the item was delivered damaged, defective, or incorrect.
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In case of our error, return shipping will be covered by DarulKanz.com.
6. How to Request a Return or Refund
To initiate a return or refund, please contact us at:
📧 eshop@darulkanz.com
📞 +92 321 7333313
Our support team will guide you through the process.